FAQs

Order & Delivery
What are the countries you ship to and when can I receive my order?
We only ship to the US and standard shipping is free. It takes 5-7 days to be delivered to you.
How do I change or cancel my order?
If your order has not been shipped yet, you can cancel it : please contact us for cancellation contact@forgano.com. If it is shipped already, we give a full refund after we get your products back from you.
How can I track my package?
After your order is shipped, you will receive another email from us with the tracking information. 
Returns & Exchanges
What is your Return Policy?
If our shoes are the most uncomfortable shoes you've ever worn, we'll give you a full refund by way of the original payment method. 
Can I exchange my item?
We don't offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.
How do I return an item?
Fill in the return form included in your package and take the package to your nearest collection point. 
Company & Products
Where is Forgano based?
We are from the US.
Does Forgano have a store?
Currently, we do not have any physical stores and are selling online only.